Crafting Emotional Authenticity: A Design Thinking Approach to Developing a Practical Deep Acting Tool for Emotional Labor

This paper presents a pioneering application of Design Thinking principles to create a tangible Emotional Labor toolkit, focusing on deep acting as a sustainable emotion regulation strategy in professional contexts. Surface acting, prevalent in Emotional Labor, can lead to burnout and undermine well-being. Drawing from Design Thinking's human-centric approach to creative problem-solving, the toolkit harnesses