The purpose of this paper is to explore the role of the socio-cultural concept 'Wasta' as well as religious values and principles in employee engagement in the hospitality industry in the United Arab Emirates, embedded in the country's socio-economic, cultural and institutional context. This study investigates employee engagement through the theoretical lenses of Positive Psychology and Positive Organizational Scholarship. Drawing on data from semi-structured interviews and focus groups with 41 employees in the case study hotel in Dubai, findings from this case study research show that the manifestation of EE is influenced by a country's religious and socio-cultural context.
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Valk et al. (2024) studied this question.
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