Public Assistive Displays: Employing Public Interactive Displays to Improve Public Transport Access 4All

Access to public transport services is vital for ensuring equitable participation in society. Yet, barriers to public transport can be experienced due to the challenge of communicating complex – often personal – needs to co-located passengers and staff in dynamic public transport environments. In this project, we explore the potential of leveraging public interactive displays (PIDs) to improve access to public transport systems. To start, we investigate the eminent access needs of passengers on public transport journeys and establish the importance of communication with co-located passengers as a means for ensuring more positive journey outcomes. Consequently, we build and explore the potential of a PID technology probe called the 4All Display. Our 4All Display prototype proactively recognises the contextual needs of its users and employs this data to supportively inform passengers about the needs of their fellow co-located passengers in a discreet and accessible way.