Total Quality Management and Success of Implementation of Road Construction Projects: A Case of Ngoma-Ramiro Road Project in Ngoma-Busgesera Districts

The success of road construction projects is crucial for the sustainable development of any region. This research project aims to investigate the relationship between Total Quality Management (TQM) and the success of the implementation of the Ngoma-Ramiro Road project in Ngoma-Bugesera Districts in Rwanda. The main objective of the study is to determine the extent to which TQM contributes to the project's success. To achieve this objective, the research focuses on three specific areas: the contribution of top management decisions, the involvement of staff and the local community, and the effect of supplier relationships on the implementation of the Ngoma-Ramiro Road project. These areas were identified as critical factors influencing the success of construction projects and will be analyzed to understand how TQM practices can enhance project outcomes. The study employs a case study approach, centering on the Ngoma-Ramiro Road project, which serves as an exemplary representation of the challenges and opportunities faced in road construction projects in the Ngoma-Bugesra Districts region. There was a descriptive survey in design, collecting data using questionnaires, interview guides and observation schedule from a sample of 151 participants including the project managers, community, suppliers and other key stakeholders involved in this particular road construction project. The study is based on Deming's theory of total quality management. The collected data was analysed using SPSS version 20 for the relationship of the study and frequency tables, charts used to classify the findings. The findings were valuable for road construction planners and project implementers, policymakers, and researchers. The finding showed that Top Management were highly involved in the implementation of the project and the people were involved too. The quality of the project was high and supplier relationship was average. However minimal rejection of service occurred though quality standards were instituted. There was delay of the project too during implementation