Analysis of the effects of service quality on customer satisfaction toward sustainable development of tourism in Kosovo

This chapter highlights some empirical research on the effects of service quality on customer satisfaction and compares the findings with recent previous studies.Additionally, this chapter focuses on the effects and role of service quality on the sustainable development of tourism. Abstract of Chapter 5Chapter 5 provides an analysis of the current hotel situation in Kosovo.It analyses the capacities, facilities, staff, services, and other attributes by which tourism in Kosovo could be estimated.A SWOT analysis presents the strengths, weaknesses, opportunities, and threats that could affect the tourism industry.