Usability Evaluation Of Viu Application Using Post-Study System Usability Questionnaire (PSSUQ) and Use Questionnaire Methods

The rapid advancement of technology and the emergence of smartphones make it easy for users to enjoy various content anytime and anywhere, including streaming video content, so many streaming video platforms have emerged. One of the video streaming platforms is Viu, which is a digital streaming application that provides Asian entertainment in the form of dramas, movies, anime, variety shows, entertainment news, and Viu originals. To improve a good user experience in the Viu application, a usability evaluation is needed where several Viu problems are found that are felt by users. Using the PSSUQ method, System Usefulness is obtained with a score of 3.07, Information Quality 2.98, Interface Quality 4.29 where the Interface Quality aspect has the highest score which means it has the highest level of usability. however, overall the Viu application gets a score of 3.26, it can be said that its usability is quite good. then with the use questionnaire method, the results of the Usefulness aspect are classified in the feasible category with a feasibility percentage of 76.5%. Then the Ease of Use aspect is classified in the feasible category with a feasibility percentage of 79.2%. Furthermore, the Ease of Learning aspect is also included in the feasible category with a feasibility percentage of 80.5%. Then the Satisfaction aspect also gets a decent category with a feasibility percentage of 79.1%. Four aspects of the Usage Questionnaire are classified in the feasible category.