Motivating language and relational energy to performance: workload as moderator

This study tests the empirical relationship between motivating language, relational energy, and in-role performance, by drawing on the conservation of resources theory (COR). It further tests the moderating role of workload between relational energy and in-role performance. Time-lagged data (n = 362) were collected from the Cambodian hospitality industry using convenient and purposive sample techniques, and analysed using SmartPLS. Motivating language significantly and positively correlates with relational energy and in-role performance. Relational energy has a positive relationship with in-role performance and mediates positive link between motivating language and in-role performance. Workload moderates (significantly weakens) the relational energy and in-role performance relationship. Findings add value to COR by testing relational energy as a mediator and workload as a moderator. Practical implications are discussed.