Case Study: Transformation of the NHMLAC Volunteer Program

Over the past 10–15 years, the Volunteer Program at the Natural History Museums of Los Angeles County has undergone an immense transition. This program overhaul tackled historical methodology that had been creating barriers to participation, addressed the changing needs of modern volunteer audiences, and worked to highlight access and inclusion in all aspects of program offerings. Today, the Volunteer Program is one of NHMLAC's largest and most successful community engagement programs, centering the needs and interests of a diverse volunteer cohort by crafting accessible, learning-centered service offerings, while also providing quality support for museum projects. Through this sometimes difficult process of change, NHMLAC partnered closely with longtime docents and other stakeholders to ensure that all parties could move into this new future together. This article outlines the steps of this transition, highlighting the changes, challenges, and opportunities experienced along the way.