The COVID-19 pandemic has urged airports to seek opportunities for innovation and to redefine a sustainable and resilient path to recovery. Yet, there is a lack of information on how airports of different sizes in the US have used technology to recover from COVID-19. This paper addresses this shortcoming by exploring resilience management practices among airports of different sizes located in Eastern USA. The results presented in this paper stem for a larger effort which featured interviews with consultants and solution providers along with a nationwide survey of airport authorities. Here, results obtained from 20 airports in Eastern USA are provided in depth. The results highlight preparedness and recovery opportunities among airports of different sizes and provide important categorical insights on the state of practice in terms of resilience management practices and the use of advanced technologies that can advance resilience. The overarching insights can benefit authorities by unearthing the challenges the industry faces and by providing them with guidance while adopting new resilience initiatives or solutions.
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Ammoury et al. (2024) studied this question.
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