This research introduces an innovative Question Answering (QA) system tailored explicitly for government department inquiries regarding individuals. Harnessing the prowess of cutting-edge language models such as BERT and T5 (Text-to-Text Transfer Transformer), the system excels in understanding complex queries within diverse governmental domains. Moreover, it incorporates a specialized Knowledge Graph meticulously curated with interconnected information about people across various departments. By integrating BERT and T5 for versatile query comprehension and answer generation alongside a comprehensive People-centric Knowledge Graph, this system aims to revolutionize information retrieval within government entities. The seamless fusion of these technologies promises accurate, contextually rich responses, optimizing operational efficiency across government departments and fostering streamlined access to crucial information.
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Naveen et al. (2024) studied this question.
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