This paper talks about language assessment literacy in an EAP reform context through test design shows how the use of diagnostic tests can improve the literacy of those who use them. The test was administered to students taking English classes from 2022. The goal is to help students improve in the areas in which they face challenges and to recognize their individual strengths. This importance that it has acquired leads us to ask ourselves how is the level of English in the students of the technical bilingual call center of CEUTEC north site. Currently there are approximately 70 students who will be the subject of this study. Method: The level of English was measured by performing an English Assessment Test. Which consists of measuring the following different areas of English in students: listening, reading, writing, and speaking. In conclusion, this highlights the importance of developing listening skills in English language learning.
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Avila et al. (2024) studied this question.
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