As many business marketplaces have become increasingly oversaturated and driven toward commoditization, the concept of ritualized consumption has emerged as a potentially powerful method for organizations to imbue their products and services with distinctive meaning and value. Take a journey into the craft beer industry of the Pacific Northwest to explore how the strategic rituals around tasting flights are co‐designed. You'll never look at beer the same!
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Parkman et al. (2024) studied this question.
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