Relational Digital Agency: An Everyday Life Study of Mobile Communication in Nursing Homes

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Qualitative research examines mobile technology's impact on care home residents' communication, suggesting a new perspective on digital inequalities.

The research highlights the importance of relational digital agency in understanding communication among care home residents, emphasizing their lived experiences.
Findings reveal that the ability to contest mobile technologies contributes to residents' feelings of social and digital inclusion, which challenges existing measures of digital inclusion.
The study involved qualitative research with 39 care home residents across long-term care sites in Canada, utilizing dialogue to co-produce insights on mobile technology use.
The analysis calls for reframing digital inequalities to include effective access to both analogue media and support networks, which enriches communication environments.

Sarah Wagner (2025) studied this question.

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Qualitative research examines mobile technology's impact on care home residents' communication, suggesting a new perspective on digital inequalities.