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Discussion reveals that publishers provide essential services to the scholarly community, implying a need for better engagement.
Publishers provide certain services (peer-review management, typesetting, brand badges, sometimes proof-reading or copy-editing, archiving, indexing) to the scholarly community. Those services are of greater and lesser value, provided at higher and lower levels of quality, and cost greater and lesser amounts. Of course, we in the scholarly community want high-value, high-quality low-cost services.
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Mike Taylor (2017) studied this question.
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