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October 13, 2025Open Access

Evaluation and Facilitation of Online Discussions in the LLM Era: A Survey

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Authors

KKKaterina KorreDTDimitris TsirmpasNGNikos Gkoumas

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Overview

Survey assesses discussion quality and facilitation strategies in online platforms using LLMs, highlighting implications for moderation.

Key Points

  • Online discussions often suffer from harmful exchanges like hate speech, undermining social cohesion.
  • The survey provides a new taxonomy on discussion quality evaluation and an overview of facilitation strategies.
  • Leveraging LLMs enables artificial agents to enhance interactions and improve content moderation across online platforms.
  • The synthesis of insights from NLP and Social Sciences calls for a roadmap for future research and technological practices.

Cite This Study

Korre et al. (2025) studied this question.

synapsesocial.com/papers/68ece2abd1bb2827d12972b0https://doi.org/10.48550/arxiv.2503.01513
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1LLMs for Group Discussion Support: A Scoping Review, Taxonomy of Interventions, and Agency-Oriented Design Space2026
  2. 2Attacks, Defenses and Evaluations for LLM Conversation Safety: A Survey2024
  3. 3Classification of intent in moderating online discussions: An empirical evaluation2024 · 5 citations
  4. 4Facilitating Holistic Evaluations with LLMs: Insights from Scenario-Based Experiments2024
  5. 5"Shall We Dig Deeper?": Designing and Evaluating Strategies for LLM Agents to Advance Knowledge Co-Construction in Asynchronous Online Discussions2025 · 2 citations