Responsible Digital Service Ecosystem Design: Concept and Framework

Rapid advancements in digital technologies profoundly influence lifestyles, norms, cultures, and society through digital services. To address concerns regarding their negative impacts, service ecosystem design offers a promising approach for managing and adapting institutional arrangements (i.e., rules, norms, and cultures) necessary for such services. However, few studies have examined socially responsible design principles and practices in digital service ecosystems. To bridge this gap, this study introduces the concept of responsible digital service ecosystem design (REDSED). By integrating the responsible innovation approach, it presents a conceptual framework for the REDSED process for managing institutional arrangements. The proposed concept and framework support the sustainable development of digital service ecosystems while mitigating social and ethical risks.