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Assessment of intelligent chatbots in architecture training and customer support, highlighting their business integration.
Explores modern approaches to the development of intelligent chatbots for business applications. Special attention is given to architectural solutions, training methods, and performance evaluation criteria. As a practical example, a chatbot project implemented with Flask and the OpenAI API is presented, aimed at automating customer support. The study highlights the importance of integrating intelligent chatbots into business processes and outlines future prospects for their advancement.
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Karabaev et al. (2025) studied this question.
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