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OBJECTIVES In 2019, the Centers for Medicare and Medicaid Services (CMS) announced the Emergency Triage, Treat, and Transport (ET3) Model, an innovative care model aimed at increasing the quality and lowering the cost of emergency service care through telehealth services and alternative destination options for low-acuity cases. New York City (NYC) implemented ET3 protocols to enable broad adoption in the 9-1-1 system. The purpose of this study is to identify the characteristics, disposition of patients and challenges of the ET3 program in a single 9-1-1 emergency medical service (EMS) system.
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Castillo et al. (2025) studied this question.
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