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October 20, 2025Dinasti International Journal of Economics Finance & AccountingOpen Access

The Influence of Motivation and Perception on the Intention to use and its Impact on the Decision (Installation) of PLN Applications Mobile

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Authors

IPIing PamungkasUniversitas Syiah KualaARAlimuddin Rizal RivaiUniversitas Stikubank

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Overview

Quantitative analysis reveals perception significantly impacts intention to use PLN Mobile application among non-users.

Key Points

  • Customer perception significantly influences the intention to use the PLN Mobile application, enhancing installation decisions.
  • Findings show that while motivation does not significantly affect intention or installation decisions, perception does.
  • A cross-sectional survey of 100 non-user customers evaluated motivation, perception, and application installation decisions.
  • The intention to use acts as a mediator, suggesting a need for PLN to improve perceived quality to boost user adoption.

Cite This Study

Pamungkas et al. (2025) studied this question.

synapsesocial.com/papers/68f5fcd68d54a28a75cf20c8https://doi.org/10.38035/dijefa.v6i5.5321
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1The Intention to Use of a New Mobile Apps: A Case from Customers of an Indonesian Electrity Company2024
  2. 2Study on the Usage Behavior of PLN Mobile Application using UTAUT 2 Model among PLN Customers in North Sulawesi, Central Sulawesi, and Gorontalo2024 · 1 citations
  3. 3Analysis of the Success of the PLN Mobile Application Using the DeLone and McLean2025
  4. 4Analysis Of Costumer Behavior To Achieve Target Users Of The New PLN Mobile Application Using Extended Utaut Model (Case Study: PT PLN UIW KALTIMRA)2024 · 1 citations
  5. 5The Influence of User Experience on Decisions PLN Mobile User Purchases2024