Qualitative analysis highlights digital transformation's effect on efficiency in public services, suggesting improvements via ai and business intelligence.
This article explores the opportunities and challenges of digital transformation in Brazilian public administration, focusing on the use of Artificial Intelligence (AI) and Business Intelligence (BI). By analyzing the impact of these technologies on the efficiency and transparency of public services, the study discusses the advancements enabled by AI and BI in decision-making, data management, and citizen communication. However, significant challenges such as inadequate infrastructure, cultural barriers, and security and regulatory issues limit the reach of these innovations. The research adopts a qualitative approach based on literature review and document analysis. Recommendations include strengthening digital capacity policies, investing in infrastructure, and adapting regulations to meet new technological demands, contributing to a more efficient and results-oriented public administration.
No takes yet. Share an insight, caveat, or question.
Santos et al. (2025) studied this question.
Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context: