Preliminary Study on the Establishment and Dissemination of a User-Centered Assistive Device Service System

This study established a user-centered assistive device service system. The results of a pilot program conducted with inpatients and outpatients at the National Rehabilitation Center and individuals with disabilities in the community were analyzed to identify support measures necessary for expanding the service system. Through in-depth interviews with actual users and a co-creation workshop with various stakeholders, key issues (lack of awareness and information on the need for assistive devices, complex expert consultation procedures, and difficulties in adjusting and providing after-sales service for assistive devices) with the current service system were identified. To address these issues, a new user-centered assistive device service system (assistive device coordinator, professional collaboration and community engagement, assistive device information) was developed. A pilot program was conducted with five inpatients or outpatients and five individuals with disabilities residing in the community. This program assessed user satisfaction and identified key considerations for service delivery. This study is expected to serve as a foundation for improving the existing supply-centered assistive device service system and transitioning to a user-centered approach.