Evaluating the Quality of Waste Collection Services in Santa Elena: A Citizen-Centered Descriptive Study

This study assesses public perceptions of municipal solid waste collection services in the canton of Santa Elena, Ecuador, using a descriptive approach grounded in survey responses from local residents. The analysis focuses on key service dimensions including reliability, responsiveness, and citizen communication. Findings reveal widespread dissatisfaction, citing inconsistent adherence to collection schedules, limited responsiveness to complaints, and insufficient coverage in select urban zones. Additionally, a lack of clear and timely communication regarding routes and collection times contributes to citizen uncertainty. The research identifies the need to strengthen the relationship between service providers and residents by implementing participatory oversight strategies and enhancing communication mechanisms. Recommended improvements include integrating digital tools for real-time service updates and adopting more efficient, transparent management models. Overall, the study concludes that participatory governance and community engagement are essential to improving waste service delivery and building citizen trust in public infrastructure.