Quantitative assessment reveals employee performance mediates technology adoption and service quality in public sector organizations, indicating pathways for digital transformation.
Key Points
Service quality improves through enhanced employee performance and technology adoption, emphasizing their interdependence.
Quantitative metrics demonstrate the significance of indirect effects on service quality via employee performance, showcasing a key organizational pathway.
Analysis employed structural equation modeling to evaluate organizational factors and relationships, highlighting the role of data-driven techniques.
Findings stress the need for fostering digital transformation and a solid work culture to optimize service outcomes in public services.