Scoping review uncovers technological innovations and regulatory challenges in district heating, indicating digital strategies may enhance customer engagement.
Key Points
Digital transformation significantly enhances customer engagement through improved data solutions and interactions.
Systematic review reveals 69 studies emphasize AI and IoT for technical optimization in District Heating.
Assessment of challenges indicates important regulatory and user participation barriers, impacting implementation success.
Framework illustrates that effective digital transformation requires alignment between technology, market designs, and governance structures.