Observational analysis reveals knowledge management tools enhance intellectual capital in consulting firms, indicating adaptability to specific managerial tasks.
In order to remain competitive in the market and have the ability to form offers to clients, modern consulting companies need to reduce the costs of all types of resources for making management decisions and for storing and transmitting information. However, in the process of implementing new digital solutions, increasing intellectual capital and developing knowledge management tools, consulting companies face numerous problems. The diagrams presented in this work illustrate the knowledge system of a consulting company. The developed methodological approach can be adapted and scaled to a specific department, a particular managerial task, or the entire organization — regardless of the level of generalization. The study’s results provide consolidated insights into the knowledge management system of a consulting company, while adhering to confidentiality requirements.
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Alexey Arkhipov (2025) studied this question.
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