Experimental design reveals organizational justice influences sales managers' responses to unethical behavior, suggesting potential changes in discipline practices.
This study used an experimental design to investigate the effect of a code of ethics and employees’ perceived organizational justice on sales managers’ perceptions of and reaction to unethical behavior. The results indicate that sales managers are less-willing to discipline a salesperson for unethical behavior when a code of ethics does not exist and when the employee has experienced organizational injustice in a promotion decision. Implications for sales managers are discussed.
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James B. DeConinck (2003) studied this question.
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