The Japanese version of the perceived service quality scale for community pharmacies: translation, cultural adaptation, and validation

Yoshitaka Nishikawa; Takeo Nakayama

doi:10.1186/s12913-025-13712-7

December 2, 2025BMC Health Services ResearchOpen Access

The Japanese version of the perceived service quality scale for community pharmacies: translation, cultural adaptation, and validation

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Key Points

The pSQS-J is validated for evaluating patient experience in community pharmacies, ensuring reliability.
It captures cultural adaptation to ensure relevance in the Japanese context, enhancing service delivery.
Evaluation involved a rigorous process to adapt the perceived service quality scale for local use.
Findings suggest that using the pSQS-J may improve person-centred care in community pharmacy settings.

Implication

Validation of the pSQS-J measures patient experience in community pharmacies, highlighting its role in advancing person-centred care.

Abstract

The pSQS-J is a valid and reliable instrument for evaluating patient experience in Japanese community pharmacies and may facilitate the advancement of person-centred care.

Discussion

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Cite This Study

Nishikawa et al. (2025) studied this question.

synapsesocial.com/papers/69337cdbb3f947a0a1259fe9 https://doi.org/10.1186/s12913-025-13712-7

View Full Paper

Ask AI

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The Japanese version of the perceived service quality scale for community pharmacies: translation, cultural adaptation, and validation

Key Points

Implication

Abstract

Discussion

Cite This Study

The Japanese version of the perceived service quality scale for community pharmacies: translation, cultural adaptation, and validation

Key Points

Implication

Abstract

Discussion

Cite This Study

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