December 6, 2025Journal for Healthcare Quality

Impact of Empathic Language in Preappointment Communications on Appointment No-Show Rates

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No significant change in appointment attendance rates was observed despite adjusting text messaging language.
Results indicated possible gender differences, but these findings were limited by sample size constraints.
The analysis involved 419 patients scheduled for virtual intake appointments over 30 days.
Implications point to a need for further study on factors influencing appointment attendance rates.

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Implication

Observational analysis found no significant change in appointment attendance rates with empathic text messages, suggesting potential gender differences.

Cite This Study

Amos Lal (2025) studied this question.

synapsesocial.com/papers/69337cefb3f947a0a125a428 https://doi.org/10.1097/jhq.0000000000000504

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Implication

Observational analysis found no significant change in appointment attendance rates with empathic text messages, suggesting potential gender differences.

Impact of Empathic Language in Preappointment Communications on Appointment No-Show Rates

Key Points

Discussion

Implication

Cite This Study

Impact of Empathic Language in Preappointment Communications on Appointment No-Show Rates

Key Points

Discussion

Implication

Cite This Study

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