Water Infrastructure Maintenance Reporting Procedures: A Structured Framework to Reduce Non-Revenue Water (Nrw) Discharge

Monetary losses from current inefficient reporting mechanisms related to non-revenue-water (NRW) discharge is a global problem. This project-work’s solution is a newly developed deliverable that addresses a main objective to develop a structured flowchart for improved asset management of water infrastructure; where, NRW is the volume of water that is put in the distribution system but is not billed and does not add revenue. A qualitative research methodology was applied, with structured interviews conducted with six key respondents actively involved in the operation and maintenance of water infrastructure, within a Kenyan case-study. The challenges currently faced in reducing NRW levels are made explicit. Findings are presented that, newly developing regions’ procurement malpractice potential, can be addressed with application of a structured life-cycle-costing approach able to flag poor quality materials over a facility’s explicitly measured utilization period. This work finds that significant improvements can be realized for O&M via a suggested, instigated in-house engineering technical application, and that such an initiative can be embedded into a developed flowchart that outlines procedures to improve the operational efficiency of both new and existing assets.