What type of study is this?

This is a Quantitative Study study.

What question did this study set out to answer?

The central aim was to assess the quality of library services using the LibQUAL+ framework across multiple universities.

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Assessment evaluates library services in Delhi, revealing gaps in user expectations, suggesting improvements in higher education.

The central aim was to assess the quality of library services using the LibQUAL+ framework across multiple universities.
Administered a structured survey to 832 students and faculty members in five central universities in Delhi.
Evaluated three service dimensions: affect of service, information control, and library as place.
Analyzed quantitative data to identify service adequacy and superiority gaps.
Perceived library services exceeded minimum expectations across all assessed items.
Significant gaps were noted in digital access items like electronic access from home.
Faculty and research scholars reported the highest expectations in information control.

Shakil Ahmad (2025) studied this question.

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