People-Centric Reform in Citizen Services in One Day: A Study of the "Samadhan Ek Din" Initiative by the Madhya Pradesh Government

Title People-Centric Reform in Citizen Services in One Day: A Study of the “Samadhan Ek Din” Initiative by the Madhya Pradesh Government Description (Author + Affiliation + Discipline) This scholarly chapter is authored by Ms. Priyanka Sambhaji Jadhavar, Research Scholar, Department of Law, Shivaji University, Kolhapur. Situated within the discipline of Public Administration, E-Governance, and Administrative Law, the study critically examines the “Samadhan Ek Din” initiative implemented by the Government of Madhya Pradesh. The chapter analyses how the integration of Information and Communication Technology (ICT) with good governance principles and the Right to Service framework has enhanced time-bound, transparent, and citizen-centric public service delivery. Through doctrinal and descriptive analysis, the work highlights administrative reforms, service efficiency, grievance redressal mechanisms, and digital governance practices aimed at strengthening democratic governance and public accountability. Keywords and Subjects (Paragraph Form) The chapter engages with key themes such as people-centric governance, good governance, information and communication technology (ICT), right to service, public service delivery, administrative reforms, e-governance, digital governance, grievance redressal mechanisms, Lok Seva Guarantee Act, Samadhan Ek Din scheme, citizen satisfaction, transparency, accountability, public administration in India, and governance innovations at the state level, with particular reference to Madhya Pradesh. Publishing Information Details Chapter Title: People Centric Reform in Citizen Services in One Day “Samadhan Ek Din” Initiative by the Madhya Pradesh Government Author: Ms. Priyanka Sambhaji Jadhavar Affiliation: Department of Law, Shivaji University, Kolhapur Book Title: Globalisation, Governance and Democracy: Progressive Communications and Challenges Editors: Dr. Balaji N. Kendre; Prof. Mariyah Gour-Ghori Publisher: Rajiv Gandhi Center for Contemporary Studies, University of Mumbai Place of Publication: Mumbai, India Year of Publication: 2022 ISBN: 978-93-5578-235-9 Chapter Pages: 200–214 Nature of Publication: Edited book chapter (peer-reviewed conference-based academic volume)