Purpose This study aims to develop a comprehensive competency model for aircraft maintenance technicians (AMTs) to improve human resource processes such as recruitment, placement, training and authorization in aircraft maintenance operations. Design/methodology/approach A qualitative research design was adopted using interviews, coded and analyzed through thematic analysis. Participants included AMTs, engineers, supervisors and staff from quality, safety and planning departments, ensuring diverse representation of maintenance stakeholders. Findings Seven core competency areas were identified: Technical knowledge, English language, human factors, safety orientation, responsibility, career focus and flexibility. Assessment tools were developed for each area, along with guidelines defining the units responsible for assessment competencies across career stages. Research limitations/implications Main limitations involved restricted knowledge sharing and heavy workloads among stakeholders. Nevertheless, the sample size and diversity of participants enhance the credibility and value of the findings in the literature. Practical implications This model can be applied in recruitment, placement, promotion and training. It supports a more effective and equitable career development system by aligning personnel decisions with validated, competency-based criteria. Social implications Enhancing AMT competencies can increase job satisfaction, improve retention and reduce operational disruptions. A structured career framework supports workforce sustainability and the development of a stable, safety-conscious technician base. Originality/value This study stands out for its large and diverse participant profile. To the best of the authors’ knowledge, this is the first model to comprehensively address all AMT groups and career stages, offering a stakeholder-informed framework for competency-based workforce management in aviation.
Gunes et al. (Tue,) studied this question.