E-Payment System and Service Delivery in Akwa Ibom State College of Education

Abstract

E-services have gain tremendous influence in the public service with the advent of Information and Communication Technology (ICT). In recent times, the use of E-services packages such as E-payment seems to have made service delivery in institutions of higher learning in Nigeria very interesting, efficient and motivating. The study specifically examined the relationship between E-payment and service delivery in College of Education, Akwa Ibom State. A cross -sectional survey of staff and students of the college was used with the random selection of 300 students and members of staff across different departments and units of the college. The information obtained from both staff and students were analysed using descriptive and inferential statistics. From the analysis, it has been established that, there is a positive and significant relationship between computer literacy, internet accessibility, ICT infrastructure and service delivery. In view of the findings, it is concluded that there is a significant relationship between E-payment and service delivery either from the perspective of students or staff. Consequently, the study recommends among others that, continuous training for staff and students on computer literacy should be made compulsory to ensure proficiency in service delivery. The school authority should go into partnership with internet service providers to as to ensure uninterrupted connectivity and access to internet service.

Key Points