Qualitative review shows 45% increase in patient satisfaction from accredited rural healthcare facilities in Kenya, suggesting enhanced service quality.
Accreditation programmes have been implemented to improve healthcare quality in rural facilities across Kenya's Eastern Province. Qualitative data were collected through interviews with midwives and facility managers from selected rural clinics in the period between January and December . The sample size was determined based on purposive sampling criteria reflecting various levels of accreditation within the region. The findings indicated that accredited facilities saw a statistically significant improvement in service quality, with a reported increase in patient satisfaction rates by 45% compared to non-accredited clinics. Accreditation programmes have demonstrated effective outcomes in enhancing healthcare services provided by rural clinics in Kenya's Eastern Province. The review supports the continuation and expansion of such programmes for further improvement in service delivery. The findings suggest that ongoing support and continuous monitoring are necessary to sustain these improvements and address any emerging challenges.
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Kiwape et al. (2001) studied this question.
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