Mixed-method assessment of user satisfaction with mobile payment solutions in Zimbabwe, suggesting improved financial inclusivity.
The mobile payment solutions (MPS) in Zimbabwe's farming cooperatives aim to enhance financial transactions efficiency and inclusivity. A mixed-method approach combining quantitative surveys for participant feedback (n=150) and qualitative interviews (n=10). User satisfaction scores varied between 78% to 82%, with a significant positive correlation found between user engagement and savings growth. The MPS demonstrated effective financial inclusion, particularly among the less economically advantaged farmers in Zimbabwe's highlands. Continue monitoring for sustainability and expand outreach areas to reach more cooperative members.
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Nyagwana et al. (2000) studied this question.
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