Co-design reveals distinct design priorities for transfer-board users, suggesting targeted strategies enhance usability.
Transfer board users distribute across three distinct segments with mutually exclusive design priorities rather than along a single sophistication continuum. These findings challenge the prevailing single-product optimisation paradigm and indicate that parallel development strategies targeting cluster-specific needs could reduce abandonment rates more effectively than iterative refinement towards universal solutions.
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Trognon et al. (2026) studied this question.
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