What question did this study set out to answer?

The study aims to understand customers' perceptions of the Reserve Bank Integrated Ombudsman Scheme, particularly regarding complaints and its future prospects.

February 25, 2026INTERNATIONAL JOURNAL OF CREATIVE RESEARCH THOUGHTS0 citationsOpen Access

A Study on Customer Perception of the Reserve Bank Integrated Ombudsmen Scheme (2021): With Special Reference to Complaints and Future Prospects

SNSarthak NagaonkarAutonomous Healthcare DJDr. Reshma JaisinghaniAutonomous Healthcare

Key Points

The study aims to understand customers' perceptions of the Reserve Bank Integrated Ombudsman Scheme, particularly regarding complaints and its future prospects.
Conducted a survey to gather customer feedback on the Ombudsman Scheme
Analyzed customer complaints and responses
Evaluated perceptions based on demographic factors
Customers express awareness of the Ombudsman Scheme's existence
Higher satisfaction levels noted among those who used the complaints mechanism
Suggestions for better communication and outreach were common among respondents

Abstract

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Cite This Study

Nagaonkar et al. (Thu,) studied this question.

synapsesocial.com/papers/699e91b2f5123be5ed04f6f9 https://doi.org/https://doi.org/10.56975/ijcrt.v14i2.301630

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