Parental Satisfaction Post-Intervention in Neonatal Care Quality Improvement at Nairobi Hospital District, Kenya

Neonatal care quality improvement in Nairobi Hospital District has been a focus area for enhancing child survival rates and improving maternal health outcomes. A mixed-methods approach involving pre- and post-intervention surveys (n=300) was employed. Quantitative data were analysed using descriptive statistics and chi-squared tests for inferential analysis. Parental satisfaction scores improved significantly from baseline, with a mean increase of 15% in overall satisfaction ratings (p<0.001). Themes emerging included enhanced communication practices and patient safety protocols. The intervention led to substantial improvements in parental satisfaction, highlighting the importance of comprehensive quality improvement strategies that address multiple aspects of care delivery. Further research should investigate long-term sustainability and broader impact on neonatal outcomes. Continuous engagement with parents is recommended for ongoing quality enhancement efforts.