Analysis finds that improved maintenance enhances service delivery efficiency in South African municipalities, suggesting better management practices.
Municipal infrastructure assets systems in South Africa are critical for urban development and service delivery. However, their performance can be improved through better management practices. The research employs a fixed effects model (FE) for analysing panel data, estimating the impact of various factors on asset performance and service delivery efficiency. Panel-data estimation revealed that investment in maintenance and upgrading had a significant positive effect on service quality (β = 0.45, t(198) = 3.27, p < 0.05). The application of panel data analysis provided insights into the effectiveness of different management strategies for municipal infrastructure assets. Adoption of a comprehensive maintenance and upgrading programme is recommended to enhance service delivery efficiency in South African municipalities.
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Mkhize et al. (2003) studied this question.
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