Key result
Higher HCAHPS patient satisfaction scores link to improved treatment attitudes and recovery outcomes.
Improving interpersonal communication between doctors and patients is important for patient satisfaction and recovery.
Supports prioritizing interpersonal communication in care; confirms HCAHPS utility for guiding organizational quality reforms.
Conclusions: Based on the fact that patient satisfaction with care is a predictor of his future behavior regarding the attitude towards treatment, it can be stated that all the established components are extremely important for further obtaining a positive result of the patient's recovery. Therefore, organizational work aimed at improving the established predictors is of great importance for the organization of medical care.
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Korneta et al. (2026) studied this question. Patient satisfaction factors identified in HCAHPS survey strongly influence treatment attitude and recovery outcomes, highlighting need for organizational improvements.
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