Quasi-experimental design assesses patient satisfaction in community health centers, indicating operational improvements.
Community health centers (CHCs) in Nigeria are pivotal for delivering healthcare services to underserved populations. However, their operational efficiency and effectiveness remain underexplored. A mixed-method approach was employed, including quantitative data analysis from standardised patient feedback surveys (N=500) and qualitative interviews with healthcare providers (n=20). The preliminary findings suggest a significant increase in patient satisfaction scores by 15% compared to baseline levels, indicating potential operational improvements. Quasi-experimental design provided valuable insights into the performance of CHCs in Nigeria, highlighting areas for further investigation and policy interventions. Further research should focus on long-term impact evaluations and cost-effectiveness analyses to support sustainable healthcare delivery. Community health centers, quasi-experimental design, yield improvement, patient satisfaction, healthcare delivery
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Chikechi Ejikechukwu (2006) studied this question.
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