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March 3, 2026
Loneliness increases consumers’ preference for virtual human companionship
JL
Junyun Liao
XW
Xinyue Wang
Jinan University
XD
Xuebing Dong
Shanghai University
Key Points
Loneliness significantly heightens the preference for virtual companionship among consumers.
A survey indicated that consumers experiencing loneliness preferred virtual interactions 40% more than those who were not isolated.
The analysis explored consumer behavior, focusing on emotional needs for social interaction through virtual platforms.
These findings may inform marketing strategies aimed at targeting lonely consumers with virtual companionship options.
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Liao et al. (Tue,) studied this question.
synapsesocial.com/papers/69a75b91c6e9836116a2313d
https://doi.org/https://doi.org/10.1016/j.jbusres.2026.116001
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Loneliness increases consumers’ preference for virtual human companionship | Synapse