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March 3, 2026International Research Journal of Multidisciplinary ScopeOpen Access

Perceived Organizational Support and Psychological Empowerment as Determinants of Emotional Labor in the Call Center Context

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Authors

JBJale BalkaşHÇHulya Gunduz ÇekmeceliogluMÖMeryem Özcan

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Overview

Observational analysis reveals the impact of perceived organizational support on emotional labor via psychological empowerment among call center employees, suggesting intrinsic motivation roles.

Key Points

  • Deep emotional labor is positively influenced by perceived organizational support and psychological empowerment, especially through meaning.
  • Partial Least Squares Structural Equation Modeling analysis indicates that meaning and self-determination dimensions mediate these relationships.
  • Organizational resources not only provide external support but also foster internal motivation, influencing emotional labor strategies.
  • Findings highlight the importance of psychological empowerment in emotionally demanding work environments, like call centers.

Cite This Study

Balkaş et al. (2026) studied this question.

synapsesocial.com/papers/69a760b2c6e9836116a2daffhttps://doi.org/10.47857/irjms.2026.v07i01.08304
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