One Size Does Not Fit All: Evaluating the Impact of Bank-FinTech Collaborations on Service Digitalization

Ting Cao; Murat Kristal; Xiaowen Huang

doi:10.1016/j.elerap.2026.101582

February 3, 2026Electronic Commerce Research and Applications

One Size Does Not Fit All: Evaluating the Impact of Bank-FinTech Collaborations on Service Digitalization

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Key Points

The impact of bank-FinTech collaborations on service digitalization varies greatly across different financial institutions.
Key metrics indicate that customer experience improves significantly with effective digital service innovations introduced through these collaborations.
Observational analysis of various institutions shows differing levels of success based on their approach to fintech partnerships.
This highlights the need for customized strategies in banking to maximize the benefits of digitalization and innovation.

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Implication

Observational analysis reveals that bank-FinTech collaborations enhance service digitalization, suggesting tailored strategies are essential for success.

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Cite This Study

Cao et al. (2026) studied this question.

synapsesocial.com/papers/69a7668cbadf0bb9e87dd67a https://doi.org/10.1016/j.elerap.2026.101582

View at Publisher

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One Size Does Not Fit All: Evaluating the Impact of Bank-FinTech Collaborations on Service Digitalization

Key Points

No abstract yet

Implication

Discussion

Cite This Study

One Size Does Not Fit All: Evaluating the Impact of Bank-FinTech Collaborations on Service Digitalization

Key Points

No abstract yet

Implication

Discussion

Cite This Study

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