Corrigendum corrects author affiliation for an article on AI chatbots transforming engagement in OTAs, suggesting more accurate reporting is crucial.
It has come to the attention of the publisher that the article, Malik, G., Singh, D. and Jha, A. (2026), “Navigating the digital horizon: how AI-powered chatbots are redefining engagement in online travel agencies (OTAs)”, Journal of Hospitality and Tourism Technology, Vol. Ahead of Print No. Ahead of Print. Link to the cited article, incorrectly listed author Singh’s affiliation.This has now been amended from “Department of Management, MCBS, Bawshar, Oman” to “Department of Business and Economics, Modern College of Business and Science, Muscat, Oman”.The publisher asks that affiliation information be submitted correctly at submission and confirmed at article proofing stage.
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A 2026 study studied this question.
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