Randomized field trials evaluate service delivery efficiency and patient satisfaction in Ghana's community health centres, indicating areas for improvement.
Community health centres in Ghana have been established to improve access to healthcare services, but their reliability remains a concern. Randomized field trials were conducted at four community health centres across Ghana over one year. Data on service delivery efficiency, patient satisfaction, and operational costs were collected using a structured questionnaire and financial records. The reliability score for the studied health centres was found to be 82%, with significant variation observed in patient wait times (mean reduction of 30% after intervention). The randomized field trials provided valuable insights into the operational efficiency of community health centres, identifying areas needing improvement. Further research should focus on implementing standardised protocols and training programmes to enhance service delivery consistency. Community Health Centres, Reliability Assessment, Randomized Field Trials, Ghana Treatment effect was estimated with logit(pᵢ)=β₀+β^ Xᵢ, and uncertainty reported using confidence-interval based inference.
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Afriyie et al. (2007) studied this question.
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