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March 8, 2026Media Kesehatan Masyarakat IndonesiaOpen Access

Strengthening Community-Based NCD Prevention through Service Quality and Availability: Lessons from Banjarmasin City

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Authors

AAAyu Riana Sari AzwariANAdi NugrohoRARosihan Adhani

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Overview

Cross-sectional study demonstrates that service quality and availability drive community acceptance of disease prevention posts, highlighting the need to prioritize care quality over access expansion.

Key Points

  • To determine how accessibility, resource availability, and service quality influence community acceptance of Integrated Non-Communicable Disease Posts.
  • Conducted a cross-sectional study among 654 respondents in Banjarmasin City.
  • Evaluated relationships among accessibility, availability, service quality, and community acceptance using partial least squares-structural equation modelling (PLS-SEM).
  • Service quality and availability exerted significant, positive direct impacts on community acceptance of non-communicable disease services.
  • Accessibility showed no direct significant effect on community acceptance, operating instead through the mediating role of service quality.

Cite This Study

Azwari et al. (2025) studied this question.

synapsesocial.com/papers/69ad12d9e7e9681137aa8cf8https://doi.org/10.65844/mkmi.v21i4.48038
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