Integrating immunization-trained pharmacy technicians into pharmacy workflow: A qualitative analysis of best practices

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Key Points

This research aims to identify best practices for integrating regulated pharmacy technicians (RPhTs) into vaccination workflows to enhance efficiency and patient care.
Conducted semi-structured interviews with ten RPhT-pharmacist pairs.
Utilized inductive thematic analysis to categorize qualitative data.
Identified themes related to RPhT roles, workflow influences, and impacts on patient care.
Two vaccination workflow models were identified: 'High Efficiency Model' and 'Flex and Protect Model'.
Integration of RPhTs improved pharmacist availability and reduced workflow interruptions.
Increased availability of RPhTs led to better patient access and decreased wait times.

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Qualitative analysis identifies best practices for vaccination workflow in community pharmacies, suggesting improved patient care outcomes.

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DeMarco et al. (2026) studied this question.

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