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March 11, 2026Journal of the American Veterinary Medical Association

Veterinary clients view the Value Matrix as a valuable communication tool to aid veterinarian-client decision-making

Catherine N. H. Groves Jason B. Coe Lauren E. Grant C.A. Bauman

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Key Points

To evaluate the perceived value of the Value Matrix in veterinarian-client interactions during clinical decision-making.
Qualitative assessment of veterinarian-client interactions
Feedback collection from clients and veterinarians
Analysis of communication effectiveness using the Value Matrix
Clients found the Value Matrix helpful in clarifying decisions
Veterinarians reported improved communication with clients using the tool
Enhanced decision-making processes were noted in clinical interactions

Implication

Qualitative study shows veterinarians and clients value a communication tool for decision-making, indicating improved interactions.

Abstract

The VM can be considered a communication tool to aid veterinarian-client decision-making during clinical interactions.

Discussion

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Cite This Study

Groves et al. (2026) studied this question.

synapsesocial.com/papers/69b4fbf9b39f7826a300c826 https://doi.org/10.2460/javma.25.12.0874

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Keep reading

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

1Spectrum of care toolkit: identifying and communicating evidence-based options.2025
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3Clients prefer collaborative decision-making with veterinarians regardless of appointment type2024 · 16 citations
4A Visual Analogue Scale Exercise for Teaching Antimicrobial Selection in Veterinary Pharmacology: Tool Development and Initial ImplementationReview · 2026 · 1 citations
5What do veterinary professionals and clients want? Using discrete choice methods in veterinary research to determine preferences2024 · 3 citations

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