Digital Transformation and Supply Chain Resiliency in Medicaid Administration: A Data-Centric Strategic Management Framework for Disruption Mitigation

Global health emergencies, economic instability, technological innovation, and changing demographic pressures are all contributing factors to the growing uncertainty that shapes public healthcare systems (Wells and Scheibein, 2022). Medicaid, which offers coverage to low-income and vulnerable populations through a vast network of providers, suppliers, and administrative intermediates, is a key component in protecting population health in the United States (Donohue et al., 2022). Medicaid administration is extremely susceptible to supply chain interruptions, both material and informational, due to its size and complexity.